Shipping

UK Shipping

All orders are shipped from our UK warehouse.

We offer 3 shipping options within the UK:

• Royal Mail TR48 (2-4 days, tracked) - £3.50
• Royal Mail TR24 (1-2 days, tracked) - £5.00
• DPD Next Working Day Delivery (when ordered before 1pm Monday-Thursday, excludes weekends) - £7.00

International Shipping

All shipments are sent from our UK warehouse. We ship worldwide. International shipping charges will be calculated at checkout based on delivery country. All payable duties and taxes will be displayed at check-out and no additional charges will be incurred on delivery. 

Duties and Customs

All duties and customs will be calculated and included at checkout. We guarantee there will be no additional duties or taxes to pay upon delivery.

 

Returns

Return Policy

• In order to be eligible for a return, items must be unused, unstained, unmarked and with all labels and tags in tact.

All returned items go through a rigorous checking process. If any marks (e.g. deodorant, bodily fluids, fake tan, make-up), stains or signs of wear are identified the item will be returned to the customer without a refund - we operate a strict policy on this for hygiene reasons and so please check your items thoroughly before sending them back to us to avoid any disappointment.

• Refunds will be issued to the original payment method
• If you wish to exchange your item, we will cover the cost of shipping the replacement out to you.

UK Returns

Unfortunately, we do not offer free returns, however we do offer free shipping on any replacements requested as part of an exchange. You have 30 days from receipt of your order to return any unwanted items to us for a full refund (minus any original shipping paid and net of a flat fee should you wish to use our prepaid returns labels).

How to return

Please visit our Returns Portal to start your return. You will have the option to either use our prepaid label which is a tracked Royal Mail service for a flat fee of £5 which will be deducted from your refund, OR you can choose own return shipping method.

 

International Returns

Please visit our Returns Portal to start your return. You will have the option to use a prepaid returns label which is downloadable via our returns portal, or you can choose own return shipping method. Unfortunately we do not offer free returns - you will be refunded net of the cost associated with your prepaid returns label - this will vary depending on where you are posting your return back to us. Replacement items are shipped to you free of charge should you wish to exchange your order.

If you have any questions regarding your return or exchange, please contact help@tocoswim.com who will be able to assist.

 

FAQs

How long will it take for my refund to arrive?

You will receive an email once your return has been completed (please allow for up to 5-7 working days for your return to be processed after it has been received, and 5 working dates thereafter for the funds to appear back into your account). If you have not received confirmation of the return being processed after this period of time, you can email help@tocoswim.com for assistance. 

Can I return sale items?

Throughout the year, we run various promotions where you may purchase items on sale. These sale items are eligible for a refund in the same way as a full priced item would be eligible.

At the end of the season, or if a product is being discontinued, we may run 'final sale' promotions. These will be clearly marked on the website and within the product description and these items are only eligible for store credit upon their return.

Can I exchange my item?

Yes! Please email help@tocoswim.com if you would like to exchange your item. Due to fluctuating stock levels, this is currently a manual process whilst we work on setting up our UK returns portal.

We are always happy to exchange items and all replacements are shipped out free of charge (worldwide). All exchanges are subject to stock availability and may only be exchanged with an item of equivalent value. If the replaced item differs in price, we will need to refund your original order upon its return, and you will need to order your replacement.