Shipping + Returns (Nov 25 Update)

All orders are shipped from our UK warehouse.

We offer 3 shipping options within the UK:

• Royal Mail TR48 (2–4 days, tracked) — £3.50
• Royal Mail TR24 (1–2 days, tracked) — £5.00
• DPD Next Working Day Delivery (when ordered before 2pm Monday–Thursday, excludes weekends) — £7.00

All shipments are sent from our UK warehouse. We currently ship to USA, Canada, Germany, Netherlands and Ireland. International shipping charges will be calculated at checkout based on delivery country. All payable duties and taxes will be displayed at checkout and no additional charges will be incurred on delivery.

If there is a country you would like us to ship to, please send us an email on info@tocoswim.com and we will factor it in to our international expansion plans!

All duties and customs will be calculated and included at checkout. We guarantee there will be no additional duties or taxes to pay upon delivery.

In order to be eligible for a return, items must be unused, unstained, unmarked and with all labels and tags intact.

All returned items go through a rigorous checking process.

• For hygiene purposes, kindly use underwear when trying on your order;
• Products must be unworn, unwashed, and in the original condition;
• Return will not be accepted, and a refund will not be issued, if items have marks or stains of any kind (including deodorant, bodily fluids, fake tan or make-up);
• Items must not contain any sign of perfume, smoke or pet hair;
• If any of the above conditions are not met, your item(s) will be returned to your original shipping address and no refund will be processed.

We operate a strict policy on this for hygiene reasons and so please check your items thoroughly before sending them back to avoid any disappointment.

Should you refuse delivery of an item that has been returned to you due to it being damaged, it will be disposed of and no refund will be processed.

• Refunds will be issued to the original payment method.
• If you wish to exchange your item, we will cover the cost of shipping the replacement out to you.

Unfortunately, we do not offer free returns, however we do offer free shipping on any replacements requested as part of an exchange. You have 14 days from receipt of your order to return any unwanted items to us for a full refund (minus any original shipping paid and net of a £5 return shipping fee, which includes the cost of your prepaid returns label).

Please visit our Returns Portal to start your return. From there, you can download a prepaid shipping label to send your item(s) back to us. A flat fee of £5 will be deducted from your refund to cover the cost of the return label.

Returns Portal

Please visit our Returns Portal to start your return. From there, you can download a prepaid shipping label to send your item(s) back to us. A flat fee will be deducted from your refund to cover the cost of the return label.

Returns Portal

 

Flat fees deducted by destination:

Note: these fees will be converted into your local currency upon processing your return.

Destination	Flat Fee
USA + Canada	£15
Germany, Ireland & Netherlands	£15
Australia	£25

 

We do not offer international exchanges at this time. To replace an item, please place a new order and return your unwanted pieces for a refund.

You’ll receive an email once your return has been completed. Allow up to 5–7 working days after we receive it, plus 5 working days for funds to appear. If not received after this, email help@tocoswim.com for assistance.

Sale items purchased during promotions are eligible for a refund like full-priced items. “Final sale” items (clearly marked on site/product page) are eligible for store credit only.

Yes — email help@tocoswim.com to arrange. Replacements ship free worldwide. Exchanges are subject to stock availability and must be for an item of equivalent value; otherwise we’ll refund your original order and you can place a new one.

Maximum basket size is 10 units. For sizing help, see our Fit Guide or message us on socials. There are 360 videos of all styles in all sizes via the “see your size” button on product pages.