Shipping + Returns 2026

• All of our orders are shipped from our UK warehouse.
• Please order by 2pm UK time (on working days only) for your order to be dispatched the same day.
• Orders are not processed or shipped on weekends or bank holidays.
• Duties and taxes included whilst you browse — the price you see is the price you pay.^*

Select your country to see shipping methods and costs.

United Kingdom United States Australia Europe United Arab Emirates Rest of World

For every destination except the UAE, duties, customs and taxes are already built into the price you see while you're browsing — they're not added at checkout, and nothing extra is ever charged on delivery.

In the UAE, import VAT and duty are calculated per order and added within the shipping charge at checkout — see the United Arab Emirates shipping rates above for details. Either way, nothing extra is ever charged on delivery.

In order to be eligible for a return, items must be unused, unstained, unmarked and with all labels and tags intact.

All returned items go through a rigorous checking process.

• For hygiene purposes, kindly use underwear when trying on your order;
• Products must be unworn, unwashed, and in the original condition;
• Return will not be accepted, and a refund will not be issued, if items have marks or stains of any kind (including deodorant, bodily fluids, fake tan or make-up);
• Items must not contain any sign of perfume, smoke or pet hair;
• If any of the above conditions are not met, your item(s) will be returned to your original shipping address and no refund will be processed.

We operate a strict policy on this for hygiene reasons and so please check your items thoroughly before sending them back to avoid any disappointment.

Should you refuse delivery of an item that has been returned to you due to it being damaged, it will be disposed of and no refund will be processed.

• Refunds will be issued to the original payment method.
• If you wish to exchange your item, we will cover the cost of shipping the replacement out to you.

Unfortunately, we do not offer free returns, however we do offer free shipping on any replacements requested as part of an exchange. You have 14 days from receipt of your order to return any unwanted items to us for a full refund (minus any original shipping paid and net of a £5 return shipping fee, which includes the cost of your prepaid returns label).

Please visit our Returns Portal to start your return. From there, you can download a prepaid shipping label to send your item(s) back to us. A flat fee of £5 will be deducted from your refund to cover the cost of the return label.

Returns Portal

Please visit our Returns Portal to start your return. From there, you can download a prepaid shipping label to send your item(s) back to us. A flat fee will be deducted from your refund to cover the cost of the return label.

Returns Portal

 

Flat fees deducted by destination:

Note: these fees are set in sterling and converted into your local currency at the exchange rate on the day your return is processed.

Destination	Flat Fee
United States	£15
France, Ireland, Netherlands & Germany	£20
Australia	£20
Canada	£25
New Zealand & Hong Kong	£25
Switzerland	£25
UAE	£30

 

All international orders dispatched from 5 October 2026 onwards will arrive in a reusable mailer bag — please use this bag for your return, to avoid any additional charges.

Australia: prefer to arrange your own return shipping? Mark the parcel “returned goods” on the customs declaration, or you may be charged import duty when it re-enters the UK. Our return label avoids this automatically — it’s a fully tracked service with the correct paperwork already in place.

We do not offer international exchanges at this time. To replace an item, please place a new order and return your unwanted pieces for a refund.

You'll receive an email once your return has been completed. Allow up to 5–7 working days after we receive it, plus 5 working days for funds to appear. If not received after this, email help@tocoswim.com for assistance.

Sale items purchased during promotions are eligible for a refund like full-priced items. "Final sale" items (clearly marked on site/product page) are eligible for store credit only.

Exchanges are available for UK customers, via the returns portal link above. Unfortunately we do not offer international exchanges. If you wish to exchange your item please reorder the item you would like and return your original order for a refund.

Maximum basket size is 10 units. For sizing help, see our Fit Guide or message us on socials. There are 360 videos of all styles in all sizes via the "see your size" button on product pages.