Yes! We have re-opened international shipping however please note there may still be Covid related shipping delays for international shipments. We now ship to the following destinations:
UK & Ireland
EU (Austria, Belgium, Cyprus, Denmark, Germany, France, Netherlands, Norway, Italy, Portugal, Slovenia, Spain & Switzerland)
If you have a specific country not listed above that you would like your order to be shipped to, please contact us on email@example.com and we will check the latest available information and add it as a shipping destination if appropriate.
COVID 19 Update: Due to our warehouse currently operating a skeleton staff due to social distancing measures currently in place in the UK, orders will be processed as quickly as possible. We cannot guarantee that this will be within the next 24 hours (on working days) and it may take up to 72 hours (or 3 working days) to process and dispatch your order. You will receive a shipping confirmation once your order has been fulfilled and dispatched.
All of our UK packages are dispatched with Royal Mail from our UK Warehouse. Royal Mail operate with various local shipping providers and have informed us to expect delays to international shipments due to the current pandemic. Please bear this in mind when placing your order as we are unable to refund shipping due to delays caused by COVID-19. International orders are shipped via courier OCS.
The latest available information on transit times to international destinations from the UK can be found on the Royal Mail Website.
COVID-19 Update: Please read the 'How long will it take to receive my order' for updates to transit times due to the impact of the current pandemic. The transit times referred to below may be longer due to carrier restrictions and delays and, although we aim to package and dispatch all orders within 24 hours (or one working day), due to skeleton staffing in our warehouse, this may take up to 48 hours (or 2 working days). We thank you for your patience.
UK Standard Shipping (3-5 working days tracked service) - £4.00
UK Express Shipping (1-2 working days tracked service) - £6.50
Europe Standard Shipping (7-9 working days tracked service) - £10.00
Europe Express Shipping (3-4 working days DHL Express tracked service) - £20.00
USA Express Shipping (3-4 working days DHL Express tracked service) - £18.00
Australia, New Zealand, Canada Express Shipping (3-4 working days DHL Express tracked service) - £25.00
UAE, Israel, Hong Kong, Singapore Express Shipping (3-4 working days DHL Express tracked service) - £26.00
FREE SHIPPING on all UK orders over £100
Returns and exchanges
If you are not happy with your order, you can return it to us for a full refund (excluding the shipping cost originally paid). This must be done within 14 days from receipt of you order in order to receive a refund.
You must send your item(s) back to us unworn, unstained and with all tags and hygiene labels still intact. Please note, if any of the items are damaged or stained you will not be entitled to a refund. For returns, please complete the following form (below) and send it back together with your swimwear to the address enclosed. We always recommend sending items back to us using a recorded service so we can easily locate items if they go missing in transit!
Please allow up to 10 working days to receive your refund.
Most importantly, all returns must abide by our returns policy above. For all International Returns, please ensure to declare that the items are 'returned goods' on your customs declaration form. If this box is not ticked, customs duty will be charged on arrival to the UK and your parcel will be refused on delivery and returned to you without a refund.
Due to fluctuating levels of stock, we do not offer exchanges. If you wish to exchange your Swim for a different piece, please order the item you would like and return your old item using our returns form linked in the 'Can I return my product for a refund' section above.
As much as we'd love to cover the cost of your returns and exchanges, we're still a small brand and therefore ask that you cover the cost of shipping the items back to us.
Unfortunately orders are not able to be amended once they have been made. Please ensure you double check your order carefully before you place it to prevent any mistakes being made.
We know as well as the next person that buying online can be tricky. That's why we've created a size guide for you which can be found through the link below. If you have further questions, please don't hesitate to contact us on firstname.lastname@example.org where we'd be happy to help you further!
It's important you take care of your swimwear to give it the longest life possible!
Hand wash in cold soapy water and dry flat in shade, out of any direct sunlight. The fabric is not suitable for machine washing or tumble drying and we do not recommend washing it in hot water.
Avoid contact with rough surfaces that could damage the fabric (e.g. stone pool surfaces).
Avoid excessive contact with sun creams and oils and hand wash after each use.
We recommend avoiding contact with warm/hot water of sauna-like conditions and avoid wearing your swim in jacuzzis due to varying level of chemicals.